🔄 Cancellation & Refund Policy

Last updated: 27 November 2024, 11:13:29

ORIGIN ENTERPRISE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• 📅 Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• 🍲 ORIGIN ENTERPRISE does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
• 📦 In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at their end. This should be reported within the same day of receipt of the products. If you feel the product received is not as shown on the site or as per your expectations, please notify our customer service within the same day of receiving the product. The Customer Service Team will take appropriate action after reviewing your complaint.
• 🔧 In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to them.
• 💵 Refunds approved by ORIGIN ENTERPRISE will be processed within 1-2 business days.